If a colleague is describing a screen you cannot find, the sidebar is almost certainly showing you a smaller menu than it shows them. There are two reasons for this, and they are easy to tell apart.

[Watch the missing-menu walkthrough](https://kb.trackiq.com/kb-assets/kbvideo-permissions-explainer-a61c0472.mp4)

*Prefer to watch? Fifty-five seconds on telling a role problem from a plan problem.*


![The sidebar builds itself from your access](/kb-assets/shot-nav-sidebar-212b37.png)

## **1. Your role does not include it**

Access in TrackIQ is set per user, and the sidebar reflects it. A section you do not have access to is **not shown at all** — it is not greyed out, and there is no locked padlock to click.

This is worth knowing because a hidden section looks exactly like a section that does not exist. Whole areas of the product — Aria, Automations, Rank Tracker, Search Query Performance — can be absent from your sidebar while being perfectly present in the account.

**How to check:** ask a colleague who can see the section to compare sidebars with you, or ask an administrator on the account to review your access.

**After it is changed:** reload the page. The sidebar is built when the app loads, so a permission granted while you have the tab open will not appear until you refresh.

## **2. Your plan does not include it**

Some features are tied to the plan the account is on rather than to your user. Search Query Performance, Amazon DSP, AMC Cloud and Category Insights are available from **PRO** upward. Role-based AI agents are **PRO+**.

If nobody on the account can see the section, this is the likely explanation rather than permissions. See [**TrackIQ Plans Explained**](https://kb.trackiq.com/hc/knowledge-base/articles/trackiq-plans-explained) for what each tier includes.

## **Telling the two apart quickly**

| Symptom | Likely cause |
|---|---|
| A colleague can see it, you cannot | your role |
| Nobody on the account can see it | your plan |
| You could see it yesterday and cannot today | your role changed, or the account's plan did |

## **A related case: the section is there but empty**

![Connection status, with a last-synced time per source](/kb-assets/shot-conn-detail-c876cc.png)

That is a different problem. An empty screen usually means the data source behind it is not connected — AMC dashboards need an AMC instance, DSP screens need a DSP account. Check **Settings → Connections**, and see [**My Dashboard Is Empty**](https://kb.trackiq.com/hc/knowledge-base/articles/my-dashboard-is-empty).

## **Related**

- [**What's Included in Each Plan**](https://kb.trackiq.com/hc/knowledge-base/articles/whats-included-in-each-plan) — plan gating, the usual cause.
- [**Getting Help from the TrackIQ Team**](https://kb.trackiq.com/hc/knowledge-base/articles/getting-help) — if it is neither plan nor role.