Inventory moving through AWD crosses two hand-offs — **your factory or 3PL into AWD, and AWD into FBA** — and units go missing at both.

**Sellers have been losing meaningful quantities here, and Amazon does not reimburse what you do not claim for.**

**So this is a monthly reconciliation, not an occasional check.**

[Watch the walkthrough](https://kb.trackiq.com/kb-assets/kbvideo-awdreimb-explainer-2b58cb71.mp4)

*Prefer to watch? One hundred and seventy-one seconds on reconciling inbound and outbound shipments, filing a claim that gets paid, and working around the 30-day report limit.*

## **Step 1: reconcile the inbound**

**Seller Central → AWD → Reports → Inbound shipment report.**

**Select Last 30 days and download.**

**Then three moves:**

**1. Filter `shipment_status` to `Closed`.** Closed means Amazon has finished processing and will make no further updates — anything else is still in flight and not yet a discrepancy.

**2. Compare `expected_unit_count` against `received_unit_count`.**

**3. Where received is lower than expected, Amazon has lost or misplaced those units.**

**Do not chase shipments that are still Receiving.** The numbers move until the shipment closes, and a claim on an open shipment wastes a case.

## **Step 2: reconcile the outbound**

**Seller Central → FBA Inventory → dropdown → Download shipment details (AWD to FBA).**

**Same logic:**

**Filter to `Closed` shipments.**

**Compare `Confirmed quantity` against `Received quantity`.**

**Any gap is missing inventory.**

**There is also an AWD Inventory Report** available from the same dropdown, which gives a snapshot of units at AWD and units outbound to FBA. **Useful for a position check; the shipment detail report is what you claim from.**

## **Step 3: file the claim**

**Open a case with Seller Support** and give them everything at once — a case missing an identifier fails slowly. See [**Escalating an Amazon Case**](https://kb.trackiq.com/hc/knowledge-base/articles/escalating-an-amazon-case).

**For an inbound discrepancy:** Shipment ID, ASIN, Amazon reference ID, FNSKU, and the number of missing units.

**For an outbound discrepancy:** Shipment ID, SKU, and the number of missing units.

**Attach the product invoice as supporting evidence** in both cases. Claims are routinely rejected for its absence.

### **A template that works**

> Hi team,
>
> There is a discrepancy between units sent and units received for ASIN xx (SKU xxx) from Shipment ID yy.
>
> Shipment ID: __
> Amazon reference ID: __
> ASIN: __
> FNSKU: __
> Number of missing units: __
>
> Please research the missing units from this shipment. If the units have been misplaced or lost, we are requesting a reimbursement. I have attached the invoice for reference.
>
> Thank you.

**Note what it does: states the discrepancy, gives every identifier, and asks for a specific action.**

## **The 30-day trap**

**The AWD replenishment report only covers the last 30 days.**

**Which means a discrepancy you do not catch inside a month disappears from the report entirely.**

**Two consequences:**

**Run this monthly, without fail.** A quarterly reconciliation is a reconciliation that misses two months of claims.

**Audit older shipments manually** on the AWD-to-FBA page, shipment by shipment, until Amazon's reporting improves. Tedious, but it is the only route to anything beyond the 30-day window.

**This is a good process to delegate** — it is well-defined, repetitive, and its output is a case you review before filing. See [**Onboarding a VA**](https://kb.trackiq.com/hc/knowledge-base/articles/onboarding-a-va).

## **While you are there: check the fees**

**Three AWD fees, three reports, and each is worth confirming rather than assuming:**

**Storage** — charged on the 6th of each month, on average volume stored across the month. Read `total_charged_amount` on the Consolidated Report tab of the Monthly Storage Fee Report, broken out by warehouse.

**Processing** — charged per box when a replenishment is delivered. Sum `calculated_fee_amount` in the Monthly Processing Fee report.

**Transportation** — charged on cubic feet delivered from AWD to FBA. Same column, in the Monthly Transportation Fee Report.

**Check these against the rates you expected** — see [**AWD Rate Tiers**](https://kb.trackiq.com/hc/knowledge-base/articles/awd-rate-tiers) and [**Is AWD Cheaper?**](https://kb.trackiq.com/hc/knowledge-base/articles/is-awd-cheaper). If the rates have drifted, the AWD-versus-FBA calculation that justified using it may no longer hold.

![Fees and units, per product](/kb-assets/shot-prod-table-6c206b.png)

**Fees that drift and units that quietly go missing both look like normal cost until something compares them against what they should be** — see [**Reimbursements, COGS and Capacity**](https://kb.trackiq.com/hc/knowledge-base/articles/reimbursements-cogs-and-capacity).

## **Common mistakes**

**Claiming on shipments that are not yet Closed.**

**Filing without the invoice**, and getting rejected.

**Running the reconciliation quarterly**, so most discrepancies age out of the report.

**Reconciling inbound only**, and ignoring the AWD-to-FBA leg where losses also occur.

**Never checking the fee reports**, and assuming the rates you were quoted are the rates you pay.

**Treating this as optional.** Unclaimed units are a permanent write-off.

## **Related**

- [**AWD Shipping and Replenishment**](https://kb.trackiq.com/hc/knowledge-base/articles/awd-shipping-and-replenishment) — the operations this reconciles.
- [**Reimbursements, COGS and Capacity**](https://kb.trackiq.com/hc/knowledge-base/articles/reimbursements-cogs-and-capacity) — the wider reimbursement discipline.
- [**Escalating an Amazon Case**](https://kb.trackiq.com/hc/knowledge-base/articles/escalating-an-amazon-case) — what to do when a claim stalls.